BAs have to act like Sherlock Holmes: They need to pay their attention not only to the spoken words, but also to nonverbal communication. How body language is in meetings important too and what to look for, you will find out in this episode.
Communication is key in any business analysis project. Most people believe that words are the communication of the message when, in fact, words make up only 7 percent of the message. Tone of voice and nonverbal communication make up the other 93 percent. As a business analyst, you should be familiar with the positives and pitfalls of common verbal and nonverbal communication. In this episode we speak with Joe Navarro, famous writer and speaker and one of the world’s foremost authorities on reading non-verbal communications.
Teilnehmer:
Dauer: 0:43:55
Joe Navarro
In this episode we speak with Joe Navarro, famous writer and speaker and one of the world’s foremost authorities on reading non-verbal communications.
Further Information
Joes Website: www.jnforensics.com
Books (English):
- Dangerous Personalities: An FBI Profiler Shows How to Identify and Protect Yourself from Harmful People (Amazon.com)
- What Every BODY is Saying: An Ex-FBI Agent’s Guide to Speed-Reading People (Amazon.com)
- Louder Than Words: Take Your Career from Average to Exceptional with the Hidden Power of Nonverbal Intelligence (Amazon.com)
Books (German):
- Die Psychopathen unter uns: Der FBI-Agent erklärt, wie Sie gefährliche Menschen im Alltag erkennen und sich vor Ihnen schützen (Amazon.de)
- Menschen lesen: Ein FBI-Agent erklärt, wie man Körpersprache entschlüsselt (Amazon.de)
- Menschen verstehen und lenken: Ein FBI-Agent erklärt, wie man Körpersprache für den persönlichen Erfolg nutzt (Amazon.de)
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